FAQ - Nic & Niche

Welcome to the Nic & Niche FAQ page.
Find quick answers to our most commonly asked questions.

1. How do I place an order?

Simply add your desired items to the cart and proceed to checkout. Enter your shipping details, choose your preferred payment method, and confirm your order.

2. Can I change or cancel my order after placing it?

If your order has not been processed or shipped yet, we may be able to make changes.
Please contact us as soon as possible at nicnichestore@gmail.com.

3. What are your shipping times?

We work hard to ship your items as quickly as possible. Estimated delivery times:

  • United States: 7–14 business days

  • International: 14–31 business days

Shipping times may vary slightly during peak seasons or due to customs delays.

4. How much does shipping cost?

Shipping fees will be calculated at checkout depending on your location and the items in your order. We often offer free shipping promotions—keep an eye out!

5. Do you offer express shipping?

At the moment, we only offer standard shipping to ensure the most affordable rates for our customers. (FREE SHIPPING)

6. Will I receive tracking information?

Yes! Tracking information will be uploaded as soon as possible after your order has been processed.

7. Where can I track my order?

You can track your order anytime using your tracking number on our “Track Your Order” page.

8. My tracking number isn’t working. What should I do?

Tracking numbers typically become active within 2–5 days. If it still doesn’t update after that, feel free to contact us—we’re here to help.

9. What is your return policy?

We accept returns within 30 days after delivery. Products must be unused, in original packaging, and in sellable condition.

10. How do I start a return?

Please reach out to us at nicnichestore@gmail.com with your order number and reason for return. Our team will guide you through the process.

11. Do I have to pay for return shipping?

Return shipping costs are typically the responsibility of the customer, unless the item arrived damaged or incorrect.

12. When will I receive my refund?

Once your returned item is inspected and approved, refunds are usually issued within 3–7 business days back to your original payment method.

13. Are your products high quality?

Absolutely. Every item in our store is hand-selected to meet our standards for durability, functionality, and design. If it’s not something we’d use ourselves—we won’t sell it.

14. What if my item arrives damaged or defective?

Please contact us immediately with photos or videos of the issue, and we will arrange a replacement or refund right away.

15. What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment methods shown at checkout.

16. Is my payment information safe?

Yes. We use industry-standard encryption and secure payment gateways to ensure your data is fully protected.

17. Do you offer discounts or promotions?

Yes! We run seasonal promotions and exclusive offers. Subscribe to our newsletter to stay updated.

18. I have another question that isn’t listed here.

We’re always happy to help.
Simply contact our support team at nicnichestore@gmail.com and we’ll get back to you as soon as possible.